Please book your graduation outfit at least 21 days before your Ceremony.
PLACING YOUR ORDER
Q. I'm not sure what degree I am on.
A. Unfortunately, we are unable to tell you what you have been studying for, please ask your course tutor or the university or college registry.
Q. How can I confirm that my order has been placed?
A. You can see if your order has been placed by accessing the Review / Amend order screen which can be entered from the home page drop down menu.
Q. I am unable to print my confirmation e-mail - can I collect my gown without it?
A. It is not imperative that you have the printed copy, but take a note of the number - which can be found on the Review / Amend order screen, as it does speed things up at the ceremony, in any event, our representatives will have detailed lists on the day of your ceremony.
Q. What forms of payment do you accept?
A. Credit Cards: Visa, Mastercard Debit cards: Visa Debit, Maestro and Electron
Q. Can I go into my nearest shop to place my order in person?
A. In order for us to process the orders efficiently, orders should be placed via the website or the Call Centre.
Q. Can I go into my nearest shop to have my measurements taken for my outfit?
A. Sorry we do not provide this service in our shops.
“We will help you put your graduation outfit on, and ensure that you are wearing it correctly.”
ABOUT YOUR GRADUATION OUTFIT
Q. What does 'Height' mean?
A. Your height means the measurement from the top of your head to the ground. This can be in metres or feet and inches.
Q. What does full outfit mean?
A. Full outfit means all the required items for the award that you are receiving and is usually a gown, hood and hat although this varies according to the institution.
Q. How will I know how to wear the outfit?
A. We will help you put it on and ensure you are wearing it correctly.